Terms and Conditions

Registered Company Name

Great Wheatley Vineyard Limited

Registered Address

Millhouse, 32–38 East Street, Rochford, Essex, SS4 1DB

Trading Name

Great Wheatley Vineyard

Terms & Conditions

These are the terms on which we sell all wines and associated products to you. By ordering any of our products you agree to be bound by these Terms & Conditions. Please note that you can only purchase wines from our website in the UK if you are eligible to enter a contract and are at least 18 years old.

You must be aged 18 years or older to use our website

You must be aged 18 years or older to use our website. You must not use our website if you are under the age of 18.

Security

Great Wheatley Vineyard values its customers and their security, which is why we do not store credit card details, nor do we share customer details with any third parties without permission or unless we are required to do so by law. We are committed to ensuring that your information is secure. We have electronic and physical systems in place to prevent unauthorised access or disclosure of your personal information and good procedures internally to prevent abuse.

In the process of conducting a transaction with you, some of your personal information is likely to be shared with our Bank or Booking System. In these circumstances the partner entity is legally constrained from sharing the information with any other party other than if they are compelled to by law. We will only use it to provide goods and services you have requested from us and promise to keep your personal data safe and secure.

If you subscribe to our mailing list, we will from time to time send you our newsletters and special offers via email. You can change your mind about receiving our newsletters at any time by emailing us at contact@greatwheatley.com or following the link to unsubscribe at the bottom of the email.

Warnings and Recommendations in respect of products you order via our website:

1. Please follow all storage, “best before” dates, “use by” dates and/or other usage guidelines supplied on, or otherwise in connection with, the goods.
2. Alcohol should be consumed lawfully, responsibly and in moderation.
3. Where you suffer from a medical condition, are undergoing medical treatment and/or are taking medication you are responsible for ensuring that you seek advice from a suitably qualified medical practitioner in relation to the consumption of alcohol.
4. Some goods may be heavy so extra care should be taken when lifting these and assistance should be sought where necessary.
5. Some goods, such as red wines, may cause staining to fabrics and materials.
6. Where the goods include sparkling wines and/or champagnes, they may be volatile due to the build-up of gasses and particular care should be taken when opening and transporting such goods.
7. Extra care should be taken when transporting and handling glass goods.
8. Goods purchased on our website are not to be resold.

Our products

1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
2. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

Ownership

All goods remain the property of Great Wheatley Vineyard Limited until payment in full has been received for the wine and any other sums owed to Limited. The wine is to be stored securely and is to be easily identifiable as wine supplied by Limited.

Prices & Payment

Prices are inclusive of VAT at the rate applicable at the time of your order. The price of our products, services and any additional delivery or charges is set out on the website at the date of your order or such other price as we may agree in writing.

Payment may be made by submitting your credit or debit card details with your order and we can take payment immediately or otherwise before delivery of goods.

Delivery Policy

During the order process we will let you know when we will provide the wine to you. We will deliver the wine to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

All wine must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted, the goods may be retained by the delivery agent, in which case the delivery agent will leave notification of attempted delivery for the customer to rearrange delivery at a more convenient time. In these circumstances, if the company has to re-deliver the goods, a further delivery charge may become due and payable by the customer.

If you are out when the courier arrives, there is the option to inform us of a safe place or a neighbour where the wine can be left. Please note that we cannot accept responsibility for any wines that have not been signed for.

Sometimes delays can happen. If our supply of the wine is delayed by an event outside our control (e.g. where we are required to change the products to bring them in line with applicable requirements) then we will contact you as soon as possible to let you know and we will take steps to reduce the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Returns/Risk

All wine shall be at the customer's risk from the point of delivery to the customer. It is our responsibility to supply you with goods that meet your consumer rights. Upon receipt, if your order does not meet the quality expected from Great Wheatley Vineyard, please contact us in the first instance to arrange a return. If the product is faulty, we will replace at no cost to yourself.

Cancellations

In accordance with the Consumer Contracts Regulations, you may cancel your order up to 14 days after receipt of the goods. Please contact Great Wheatley Vineyard via email at contact@greatwheatley.com and include your order reference number. If the product is faulty, we will arrange for the goods to be returned to us at no cost to yourself and for your payment to be refunded. Please note that all wine must be returned in the state that it was received. Any damage will need to be reimbursed to the company.

Your right as a consumer to change your mind does not apply in respect of wine where bottles (or other containers) have been unsealed, opened, broken or are otherwise not intact.

Age Restrictions

It is illegal to sell wine to anyone who is under 18 years old and the company reserves the right to refuse to accept an order if they believe this criteria not to be satisfied. By placing an order the customer is confirming they are at least 18 years old.

If the company's delivery agents are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the goods is unable to produce appropriate ID, unfortunately our delivery agents will be unable to leave the goods.

Complaints Handling Policy

We always aim to provide the highest standard of care in all our services and quality of our wines. Our customers' views are important to us and help to ensure our products and services are consistently meeting people's needs. If you are unhappy with any of our products and services, it is important that you let us know.

Wholesale Enquiries

For wholesale enquiries please email contact@greatwheatley.com

Accepted Payment Methods

Credit / Debit Cards
PayPal, Apple Pay/G-Pay